FAQ's

If your enquiry isn’t answered below, please reach out

Returns & Exchanges

Our Fine Aromatics team takes great care checking all orders to ensure the goods you receive meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.


Faulty or damaged items must be returned within 14 days of purchase.

Fine Aromatics is more than happy to exchange or refund goods purchased online for up to 14 days of receipt, provided goods are returned to our online store in their original, unused condition with the original packaging and tags.All undamaged correctly returned products will be refunded to the original purchases credit card within 7 days.
We will reimburse postage for damaged, defective or incorrectly sent items only.
We reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care instructions.
You can exchange any goods within 14 days of purchase. If you wish to exchange an item please contact us as soon as possible to reserve another item. Enter the details on the Returns Form with your order of the goods you would like to receive. If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference. We only deal with electronic payments.

Delivery

Once you’ve received your order confirmation email, please allow:

Urban delivery: Within 4 days
Rural delivery: Within 5 business days
Outer Island delivery: 5 business days
Please note, your order may arrive in multiple packages.

Allow 4 business days from placing your order, for the delivery details to be confirmed by email.

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date.

Currently, we use Aramex.The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package.

No, you can’t change your delivery address once your order has been placed.

Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly.

If your order can’t be delivered it will be returned to us. A refund will then be processed and takes 3-5 business days to be processed back into your account. If you still want to purchase the items you can order online again.

When you give authority to leave, you’re allowing our carriers to leave the package unattended at your address without a signature.

Please note:

If the carrier believes the location is not secure, they will not leave the package unattended
If you opt to leave your order unattended, Fine Aromatics will not be responsible for any lost or stolen packages.

Safely delivering your package is our carriers’ priority. If the carrier believes the location is not secure, they will not leave the package unattended.

If you provide authority to leave during checkout, you’re allowing our carriers to leave the package unattended at your address without a signature.

If the carrier believes the location is not secure, they will not leave the items unattended
If you don’t provide authority to leave, our carriers will leave a note directing you with next steps.

If you provide authority to leave during checkout, you will not be required to sign for your delivery.

If you don’t provide authority to leave, you may be required to sign for your delivery.

Once the package is returned to our store, we’ll refund the cost of the items, excluding the delivery fee which is non-refundable.
In rare cases we may not be able to deliver to certain addresses that our carriers deem to be unsafe, inaccessible or in certain remote areas; e.g. narrow dirt roads, steep driveways etc. In these instances, our carriers are often not aware of the issue until they attempt the delivery.We acknowledge that failed deliveries are disappointing for our customers and ask that if you do live in a location which is difficult to access, please use the delivery address of a local post office or newsagency to collect your order from.
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